Every message, answered in order.
We run our inbox the way Basalt runs data: everything is logged, routed to the right desk and answered by a person. This is what the last few minutes looked like.
Four steps after you hit send.
A person reads it
Every message lands with the on-shift desk in Reykjavík, Berlin or New York, never a bot.
It goes to the right team
Sales, support, security or press, picked from your topic and what you wrote.
You get a real answer
A reply from someone who can act on it, usually with a time for a call.
We follow up
If anything is still open, the same person checks in until it is closed.
One form, three desks awake.
Reykjavík
08:00–17:00 local · Support and billing
Berlin
08:00–18:00 local · Support and partnerships
New York
09:00–18:00 local · Sales and press
Eight figures from the inbox.
Longest wait on any plan, measured every business day.
From page to an engineer on the line, day or night.
Of support conversations rated good or great.
Reykjavík, Berlin and New York share one rotation.
English, Icelandic, German, French, Spanish and Polish.
Someone is on shift every hour of the year.
Read by people across sales, support and security.
Nobody is routed to a script before a human.
Trailing 90 days across all desks. Updated on the first of each month.
Small print, plain answers.
Enterprise customers get a bridge line in their runbook. Everyone else gets a call booked within a day of writing to us.
Yes. Every pilot includes a session with a solutions engineer who has run streaming data in production.
Yes. Send your NDA with your first message and we return it signed, usually the same day.
Open an issue from the dashboard so it carries your project ID and region, or write to support with the details.
Set your data in stone.
Free up to 10M events a month. No card, no sales call. Your first pipeline is live in about four minutes.